Return and refund policy
Cool Hanger offers a 14 day no-questions-asked return and refund policy.
If you for any reason are not happy with your purchase, you can request a return within 14 days of receiving your order.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Simply click the “Request return” link at the bottom of our website. We kindly ask you to fill in the following:
- Order number
- Which product(s) you wish to return
- Reason(s) for your return request
Without an order number we will not be able to process your request.
We will send you instructions on how to return the products within 3 business days.
Shipping costs are paid by the customer.
Once your package is received we will make a full refund. We will also re-calculate the shipping costs for any remaining products from your order and refund the difference if there are any.
Unfortunately we cannot offer exchanges at this time.
Faulty or wrong product received
The process is essentially the same as above with the following differences:
We kindly ask you to take a picture(s) of the defects or the wrong product and attach them when you submit the return request.
After your request has been processed we will send you a prepaid shipping label.
Your order does not arrive
If this should happen we kindly ask you to contact us via our contact form and we will investigate the problem. Should we find that the order is lost we will refund the full purchase amount including any shipping costs.